Size Adjustment

On this page, we explain which rings can be resized, what services are included, and how a resizing affects warranty and repair coverage.

Important: This voluntary Velur policy applies in addition to your statutory rights. Statutory warranty rights remain unaffected.

Scope of Application

Size adjustments apply exclusively to solid gold or platinum rings purchased from Velur. Rings made of other materials, including silver and gold-plated rings, cannot be resized. Solitaire rings can generally be resized. For rings with side stones, all-around stones, or particularly intricate settings, the possibility of resizing depends on the design, the condition of the ring, and the desired size difference.

A size adjustment is not a remanufacture or a design change. If a safe adjustment is not possible, Velur may refuse the adjustment or recommend a remanufacture.

Costs and Deadlines

Case	Regulation	Note
Initial Size Adjustment	Free of charge within 180 days of delivery.	Applies only once to rings that can be resized.
Fitting at a local jewelry store	Free: We'll reimburse you for the costs upon receipt of an invoice, within 180 days of delivery.	This counts as your first free adjustment. Please send us the invoice with your order number to hey@velur.de.
After 180 days	Paid service subject to review.	You'll receive a cost estimate in advance.
Second or Subsequent Adjustment	Paid service subject to review.	Repeated adjustments can put additional strain on the bezel and settings.
Non-customisable designs	Sizing cannot be adjusted.	In such cases, it may be necessary to have a new one made.

Which rings can be resized

The following information applies exclusively to rings made of solid gold or platinum.

Ring Type	Adaptability	Typical range	Note
Solitaire Rings	Always customisable.	Up to 3 sizes.	Applies to classic solitaire rings without side stones. If there is visible damage or the ring has been altered by a third party, we will inspect its condition beforehand.
Simple rings without stones	Customisable.	Up to 3 sizes.	Resizing is usually straightforward, provided the ring has not been damaged or altered by a third party.
Accent, pavé, and floral designs	Subject to change after review.	Usually 1 to 2 sizes.	Side stones and delicate settings can be damaged by significant changes in size. That is why we inspect these designs more closely in advance.
Eternity rings with stones set all around the band	Not customisable.	Not applicable.	Changing the size would structurally compromise the surrounding settings and the arrangement of the stones.

If you're unsure which ring type applies to your model, just send us a quick email with your order number or a photo of the ring.

Warranty After a Size Adjustment

The voluntary Velur warranty against defects in materials and workmanship remains in effect if the size adjustment was performed by Velur and falls within the technically recommended limits.

However, the warranty does not cover general wear and tear, deformation, impact damage, pressure damage, normal wear and tear, or subsequent loss of stones that are not due to a verifiable defect in materials or workmanship.

Adjustment outside the recommended limits

If a size adjustment beyond the recommended limits is requested, Velur may refuse to make the adjustment. If such an adjustment is nevertheless carried out following individual consultation, warranty claims for damage related to this excessive adjustment may be void.

Modification by Third Parties

You can also have your first free resizing done at a jeweler or goldsmith near you. We'll reimburse you for the cost upon receipt of an invoice. To do so, please send the invoice, including your order number, to hey@velur.de within 180 days of delivery.

If a ring is resized or repaired by an outside goldsmith, jeweler, or other workshop, the warranty remains in effect. The only exceptions are damages caused by such work, such as damage to the ring band, settings, prongs, accent stones, or solder joints.

Loosening or loss of stones after an adjustment

If a stone becomes loose or falls out after a resizing, Velur will review each case individually. The determining factor is whether the issue is due to a defect in the material, workmanship, or fitting, or whether the damage was caused by use, impact, pressure, deformation, wear and tear, or third-party alterations.

A free replacement or repair will only be provided if the inspection determines that the damage is due to a defect for which Velur is responsible. In all other cases, you will receive a cost estimate before the repair is performed.

For older rings or rings with visible signs of wear, an additional inspection or repair may be necessary before resizing. Velur may refuse to resize the ring if the risk to the settings or stones is too high.

What Is Not Covered

The free initial resizing and the voluntary warranty do not cover the following cases in particular:

Damage caused by impact, pressure, dropping, or deformation of the ring.
Injuries caused by sports, strength training, manual labour, gardening, or sleeping while wearing a ring.
Damage caused by cleaning agents, chlorine, chemicals, or improper care.
Normal signs of wear, scratches, wear and tear, or changes in the material resulting from use.
Damage resulting from processing, repair, or resizing by third parties.
Multiple resizing operations or changes that are not technically recommended.
Custom-made rings, model changes, or modifications to the ring's design.

Procedure

Please email us at hey@velur.de with your order number, your current ring size, and your desired ring size.
We'll check to see if the requested adjustment is possible for your ring model.
If you need to send something in, you'll receive more information about insured shipping.
Once we receive the ring, we'll inspect its condition. If additional work is needed, you'll receive an assessment or a cost estimate in advance.
After the adjustment, the ring will be inspected and returned with a guarantee.

Processing time

Processing typically takes up to 3 weeks after we receive the ring. In some cases, processing may take up to 6 weeks, particularly if additional inspections, repairs, or coordination with the repair shop are required.