4.8/5 on Trustpilot Free & Insured Shipping 180-day size exchange Certified Diamonds & Moissanite Handcrafted from solid gold
Velur.de
Velur.de
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How can we help?

Whether you need advice before making a purchase or have questions about your existing order—we're here for you.

Before Placing an Order

Are you looking for the perfect ring and would like a personalised consultation? Just message us on WhatsApp.

WhatsApp: immediately | Email: 1–2 days WhatsApp Consultation Send an email

After placing your order

Have you already placed an order and have questions about shipping, alterations, or customer service? Send us an email.

We'll respond within 1–2 days. Send an email

Frequently Asked Questions

Where can I find my order number?
You can find your order number in the order confirmation we sent you by email. It usually starts with a "#". Please include this number in all inquiries regarding existing orders so we can assist you more quickly.

How long does shipping take?
Our made-to-order rings typically take 2 to 4 weeks to produce. Items that are in stock are shipped within 2 to 3 business days. As soon as your order has been shipped, you'll receive an email with the UPS or DHL tracking number.

Do you offer ring resizing?
Yes, we offer free ring resizing within the first 180 days after receipt. Simply contact us by email at hey@velur.de with your order number, and we'll send you all the information you need for safe return shipping.
Insured worldwide
Discreet Packaging
180-Day Adjustment Period
Certified Quality
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Perfection takes time.

Perfection takes time.

Our goldsmiths craft each ring individually—stone by stone, entirely by hand.

Each piece of jewellery is crafted only after you place your order, carefully made from solid gold and genuine gemstones.

This is how we avoid mass production and guarantee you the highest quality, precise craftsmanship, and fair prices—directly from our workshop, with no middlemen.

Need a ring sooner?ⓘ
Please contact us directly at WhatsApp —we have select models in stock that are ready to ship immediately.

The difference between carat sizes

0.5 Carat
1.0 Carat
1.5 carats
2.0 Carat
0.5-carat engagement ring in Velur's carat size comparison
1-Carat Engagement Ring: A Comparison of Carat Sizes by Velur
1.5-carat engagement ring in Velur's carat size comparison
2-Carat Engagement Ring: A Comparison of Carat Sizes by Velur
See the difference